Return Policy

Last updated: October 17, 2026

At Nataliz® (Nataliz Boutique Shop, LLC) we want you to love every piece you order. This page explains how returns and exchanges work for orders placed on www.natalizshop.com and in the Nataliz® apps. How and when your money comes back is covered in our Refund Policy.

The short version

  • 14 days to return. Start a return within 14 days of the day your order is delivered.
  • Free return shipping. We email you a prepaid USPS return label. There is no return label fee and no restocking fee.
  • Refund or store credit. You choose when you start your return. Our Refund Policy explains both options.
  • Days 15 to 30 after delivery: store credit only, still with a free label.
  • Not returnable: returns after 30 days, FINAL SALE items, gift cards, and accessories (earrings and jewelry).

Return Window

Returns must be requested in our Return Center and postmarked within 14 calendar days of the date your order is delivered. Returns postmarked between 15 and 30 days after delivery are accepted for store credit only. Returns postmarked after 30 days cannot be accepted and will be sent back to you.

What Qualifies for a Return

To be eligible, items must be unworn, unwashed, undamaged, free of makeup, deodorant, perfume, or pet hair, and have all original tags and packaging intact.

Panties, Socks, Swimwear, Bras, and Lingerie

For health and hygiene reasons, underwear, socks, swimwear, bras, and lingerie are returnable only if they are unworn and unwashed, in their original unopened packaging, with all tags and hygiene liners intact. Items in this category that have been opened, tried on against bare skin, or had liners or tags removed cannot be accepted, and multi packs must be returned complete and unopened. We inspect every return in this category before it is approved.

Final Sale Items

Items marked FINAL SALE, gift cards, and accessories, including earrings and jewelry, cannot be returned or exchanged.

How to Start a Return

  1. Go to our Return Center and enter your order number and the email address used on your order.
  2. Select the item(s) you are returning, tell us why, and choose a refund or store credit.
  3. Once your return is approved, we email you a prepaid USPS return label and instructions, usually within 1 business day.
  4. Pack the items securely, include a note with your order number or RMA number, attach the label, and drop the package at any USPS location within 14 days of delivery.

Please ship all approved items together in one package and do not staple bags, as staples damage items and may make them ineligible. If you choose to ship with your own postage instead of our free label, we do not reimburse that postage.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, email us within 48 hours of delivery at contact@natalizshop.com with your order number and photos. We will replace the item or issue a full refund, at no cost to you.

Exchanges

The fastest way to exchange is to return your item for store credit and place a new order for the size or color you want, so your replacement is not held up by return transit times.

Returns We Cannot Accept

Items returned that do not meet the conditions above may be declined or sent back to you. We reserve the right to decline returns from accounts with excessive or abusive return activity.

Questions

Email contact@natalizshop.com and we will reply within one business day. Thank you for shopping with our small business!