Refund policy

Refund Policy

Last updated: October 27, 2026

At Nataliz® (Nataliz Boutique Shop, LLC) we want you to love every piece you order. This policy explains how refunds and store credit work for orders placed on www.natalizshop.com and in the Nataliz® apps. Which items can be returned, the return deadlines, and how to send an item back are covered in our Return Policy.

The short version

• Your choice of refund: 100% back to your original payment method, or 100% as store credit that never expires.
• Nothing taken out: there is no return label fee and no restocking fee.
• Returns postmarked 15 to 30 days after delivery: store credit only.
• Refunds are processed within 10 business days after your return arrives. Your bank may take 3 to 5 more business days to post the funds.
• Final Sale is final: items marked FINAL SALE cannot be returned, exchanged or refunded, and no discount code or % off promotion applies to them.

Refund or Store Credit

When you start a return in our Return Center, you choose how you want your money back: a full refund to your original payment method, or store credit (a gift card emailed to you that never expires). Returns postmarked between 15 and 30 days after delivery are eligible for store credit only. Returns postmarked after 30 days are not eligible for a refund or store credit.

When You Will Receive Your Refund

Once your return arrives at our facility, please allow up to 10 business days for inspection and processing. Approved refunds are issued in full to your original payment method; your bank may take an additional 3 to 5 business days to post the funds. Store credit is issued by email and never expires.

What Is Refunded

We refund the amount you paid for each approved item. Shipping is free on every order, so there is no shipping charge to refund, and we never charge a return label fee or a restocking fee. If you choose to ship your return with your own postage instead of our free label, that postage is not refunded.

Final Sale Items

Items marked FINAL SALE (on the product page, in your bag and in our Final Sale collection) are sold at their final price. Once your order is placed, a Final Sale item cannot be returned, exchanged, refunded or turned into store credit. No discount code or % off promotion applies to Final Sale items. You confirm that you understand this before checkout. The only exception is a Final Sale item that arrives damaged, defective or wrong (see below).

Items That Cannot Be Refunded

Items that do not meet the conditions in our Return Policy may be declined or sent back to you without a refund. Final Sale items, gift cards, and accessories (earrings and jewelry) are not eligible for a refund. Panties, socks, swimwear, bras, and lingerie are inspected before any refund is issued.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, email us within 48 hours of delivery at contact@natalizshop.com with your order number and photos. We will replace the item or issue a full refund, at no cost to you. This applies to Final Sale items too.

Chargebacks

We work hard to resolve every issue fairly, so please contact us before opening a payment dispute with your bank or card issuer.

Questions

Email contact@natalizshop.com and we will reply within one business day. Thank you for shopping with our small business!