Return and Refund Policy
At Nataliz® (Nataliz Boutique Shop, LLC) we want you to love every piece you order. If something is not right, this policy explains exactly how returns, refunds, and exchanges work for orders placed on www.natalizshop.com.
14 Day Returns
We accept returns postmarked within 14 calendar days of the date you receive your order. Choose a refund to your original payment method (a flat $8.00 return label fee is deducted) or a store credit (return shipping is FREE). After 14 days and up to 30 days from delivery, eligible returns qualify for store credit only, less the $8.00 return label fee. Returns postmarked after 30 days cannot be accepted.
What Qualifies for a Return
To be eligible, items must be unworn, unwashed, undamaged, free of makeup, deodorant, perfume, or pet hair, and have all original tags and packaging intact. Items marked FINAL SALE and gift cards cannot be returned.
Panties, Socks, Swimwear, Bras, and Lingerie
For health and hygiene reasons, underwear, socks, swimwear, bras, and lingerie are returnable only if they are unworn and unwashed, in their original unopened packaging, with all tags and hygiene liners intact. Items in this category that have been opened, tried on against bare skin, or had liners or tags removed cannot be accepted, and multi packs must be returned complete and unopened. We inspect every hygiene category return before issuing a refund.
How to Start a Return
Start your return in minutes at our Return Center. Enter the email used on your order, select the eligible items, and a prepaid return label and packing slip will be emailed to you. Include the packing slip in the package and ship all approved items together. Please do not staple bags, as staples damage items and may make them ineligible.
Refund Processing
Once your return arrives at our facility, please allow up to 10 business days for inspection and processing. Approved refunds are issued to your original payment method; your bank may take an additional 3 to 5 business days to post the funds. Store credits are issued by email and never expire. Original shipping costs, where charged, are not refundable. Items returned that do not meet the conditions above may be declined or returned to you.
Damaged, Defective, or Wrong Items
If your order arrives damaged or defective, or you received the wrong item, email us within 48 hours of delivery at contact@natalizshop.com with your order number and photos. We will replace the item or issue a full refund, including any return costs, at no charge to you.
Exchanges
The fastest way to exchange is to return your item for store credit and place a new order for the size or color you want, so your replacement is not held up by return transit times.
Chargebacks and Abuse
We work hard to resolve every issue fairly, so please contact us before opening a payment dispute. We reserve the right to decline returns from accounts with excessive or abusive return activity.
Questions
Email contact@natalizshop.com and we will reply within one business day. Thank you for shopping with our small business!