Shipping Policy
This Shipping Policy applies to all orders placed on www.natalizshop.com, operated by Nataliz Boutique Shop, LLC ("Nataliz®", "we", "us"). By placing an order, you agree to the terms below.
Free Shipping
We offer FREE standard shipping on all orders within the United States. No minimum purchase is required. We currently ship only to addresses in the United States, including all 50 states. We do not ship to PO Box forwarding services outside the US, or internationally at this time.
Order Processing
Orders are processed within 1 to 3 business days (Monday through Friday, excluding US holidays). Orders placed after 5:00 PM Eastern Time, or on weekends or holidays, begin processing the next business day. During launches, promotions, or holiday periods, processing may take up to 5 business days.
Delivery Times
Standard delivery typically takes 7 to 15 business days from the date your order ships, depending on the item and your location. Some products ship from different fulfillment locations, so items from one order may arrive in separate packages at no extra cost to you. Estimated delivery times are estimates only and are not guaranteed. Nataliz is not responsible for delays caused by carriers, weather, or events outside our control.
Tracking Your Order
You will receive a shipping confirmation email with tracking information as soon as your order ships. You can also track any order at any time on our Delivery Status page. Please allow 24 to 48 hours for tracking information to update after you receive your confirmation.
Incorrect Addresses
Please double check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable due to an address error, we will contact you; reshipment may require an additional shipping fee.
Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you have not received your package, please check with household members, neighbors, and your local carrier first, then contact us within 7 days of the marked delivery date. For packages lost in transit (no tracking movement for 10 or more business days), contact us and we will open a carrier investigation and work with you on a replacement or refund. If your order arrives damaged, email us within 48 hours of delivery with photos of the item and packaging and we will make it right.
Order Changes and Cancellations
We start processing quickly, so we can only change or cancel an order within 12 hours of purchase. After that, please use our return process once your order arrives. See our Return and Refund Policy for details.
Contact
Questions about shipping? Email us at contact@natalizshop.com and we will reply within one business day.