Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed on www.natalizshop.com, operated by Nataliz Boutique Shop, LLC ("Nataliz®", "we", "us"). By placing an order, you agree to the terms below.

Free Shipping

We offer FREE standard shipping on all orders within the United States. No minimum purchase is required. We currently ship only to addresses in the United States, including all 50 states. We do not deliver to addresses outside the United States, or to PO Box forwarding services outside the US, at this time.

Order Processing

Orders are processed within 1 to 3 business days (Monday through Friday, excluding US holidays). Orders placed after 5:00 PM Eastern Time, or on weekends or holidays, begin processing the next business day. During launches, promotions, or holiday periods, processing may take up to 5 business days.

Where Orders Ship From

Nataliz is a U.S.-based business with warehouses and storage facilities both inside the United States and overseas. Being a U.S.-based business does not mean every product is made in the United States or ships from a U.S. warehouse. Depending on where an item is stocked, your order may ship internationally and pass through customs before delivery, and international carriers such as YunExpress may be involved. Your shipping confirmation and tracking information show the carrier for your order.

Delivery Times

Our estimated delivery timeframe is 7 to 14 business days from the date your order ships, depending on the item and your location. Some products ship from different fulfillment locations, so items from one order may arrive in separate packages at no extra cost to you. Estimated delivery times are estimates only and are not guaranteed. Nataliz is not responsible for delays caused by carriers, weather, or events outside our control. Panties, socks and accessories are stocked in the United States and arrive in 2 to 3 business days.

Tracking Your Order

You will receive a shipping confirmation email with tracking information as soon as your order ships. You can also track any order at any time on our Delivery Status page. Please allow 24 to 48 hours for tracking information to update after you receive your confirmation.

Incorrect Addresses

Please double check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable due to an address error, we will contact you; reshipment may require an additional shipping fee.

Lost, Stolen, or Damaged Packages

If your tracking shows delivered but you have not received your package, please check with household members, neighbors, and your local carrier first, then contact us within 7 days of the marked delivery date. For packages lost in transit (no tracking movement for 10 or more business days), contact us and we will open a carrier investigation and work with you on a replacement or refund. If your order arrives damaged, email us within 48 hours of delivery with photos of the item and packaging and we will make it right.

Order Changes and Cancellations

We start processing quickly, so we can only change or cancel an order within 12 hours of purchase. After that, please use our return process once your order arrives. See our Return and Refund Policy for details.

Contact

Questions about shipping? Email us at contact@natalizshop.com and we will reply within one business day.