Delete Your Nataliz Account

You can delete your Nataliz® account and the personal data connected to it at any time. This applies to accounts created on natalizshop.com and in the Nataliz® apps for iPhone, iPad and Android.

Fastest way: in the app

Open the Nataliz® app, tap the account icon (the person symbol at the top of the Home screen), sign in, and tap Delete My Account, then confirm. Your account is deleted immediately, the notification record we keep for your phone is erased, and everything the app stored on your phone is erased.

Without the app

Email contact@natalizshop.com from the email address on your account with the subject "Delete my Nataliz account". We delete the account and the notification records linked to your email within 30 days and confirm by email. No app or password is needed.

What is deleted

Your account, name, email address, phone number, saved addresses, wishlist, chat history with Nataliz® AI, any marketing preferences, and the notification record for your phone (notification token, email link, bag and saved items copy, and history of notifications sent). If you had orders, the order records are kept for accounting and tax purposes as the law requires, but they are anonymised so they are no longer connected to you.

Only want fewer notifications?

You do not need to delete your account. In the app, open the menu and tap Notifications to turn offers and reminders off, or turn notifications off in your phone's settings.

Details are in our Mobile App Privacy Policy and Privacy Policy.