Special Order Policy

Last updated: November 12, 2026

At Nataliz® (Nataliz Boutique Shop, LLC) some brand new styles are sold as Special Orders: we order the piece from our designer for you as soon as you place your order. This page explains exactly how special orders work on www.natalizshop.com and in the Nataliz® apps: what you pay, when it ships, and when you can cancel. By placing a special order you agree to this Special Order Policy, together with our Terms of Service, Shipping Policy, Return Policy and Refund Policy.

The short version

  • You pay the full price at checkout. The price on the product page is the whole price. There is nothing more to pay later.
  • Ships in about 3 to 6 weeks. We order your piece from our designer as soon as you order.
  • Free USPS shipping with tracking.
  • Cancel within 24 hours of ordering for a full refund.
  • After 24 hours the order is final, because your piece has been ordered for you. One exception: if it will take longer than 6 weeks, we email you and you can cancel for a full refund.
  • After delivery, our normal Return Policy applies.

How a special order works, step by step

  1. You order. Choose your color and size and check out. You pay the full price. Special order styles are marked SPECIAL ORDER on the product page, in your bag and at checkout. You receive our order confirmation and a Nataliz® Special Order email.
  2. We order your piece. Brand new styles arrive at our Marietta, Georgia studio from our designers. We quality check every piece when it arrives.
  3. We ship it. Your piece ships about 3 to 6 weeks after you order, free with USPS and tracking sent to your email. USPS usually delivers in 3 to 5 business days after it ships.

Price and payment

  • The price of a special order is the price shown on the product page when you order, and you pay it in full at checkout. It never changes after you order.
  • Sales tax, if any applies to your address, is calculated at checkout.
  • You can pay with any payment method offered at checkout.
  • We never ask for your card details by email, text or phone. If you are unsure whether an email is from us, write to contact@natalizshop.com.

Delivery times

"3 to 6 weeks" is an estimate based on our designers' delivery times, counted from the day you order to the day your piece ships. It is not a guaranteed date. If your piece will not ship within 6 weeks, we email you before then with a new estimate. You can then keep your order, or cancel it for a full refund any time before it ships. If you do not reply, your order stays open and we ship your piece as soon as it arrives.

Cancelling a special order

Within 24 hours of ordering: you can cancel for a full refund. Reply to your order email or write to contact@natalizshop.com with your order number. The 24 hours count from the time on your order confirmation, and your message must reach us within that time. We refund the full amount to your original payment method. Your bank usually shows it within 5 to 10 business days.

After 24 hours: the order is final and cannot be cancelled, because we have ordered your piece from our designer for you. This does not change your rights below or your right to return the piece after delivery under our Return Policy.

If it is delayed past 6 weeks: you can cancel for a full refund any time before it ships, as explained in Delivery times above.

If we cancel: if our designer cannot deliver your piece, your color or size sells out, or a piece does not pass our quality check, we tell you right away. You can choose another color or size when available, or we refund you in full.

Changes to your special order

  • To change the color or size, email us within 24 hours of ordering. After that, the color and size cannot be changed.
  • The shipping address can be corrected until your piece ships. Please email us as soon as possible.

Orders with special order and in-stock items

If your bag has both, your in-stock items ship right away, within 24 hours on business days. Your special order ships separately when it arrives. Shipping is free for both. If you cancel only the special order within 24 hours, we refund that item.

Photos, colors and sizing

Special order photos come from our designers. Colors can look slightly different on different screens. Please check the size guide and measurements on the product page before you order. Our team is happy to help with sizing at contact@natalizshop.com before you order.

Returns after delivery

Once your special order is delivered, it follows our Return Policy and Refund Policy, counted from the day it is delivered, including the restocking fee per returned item described there. If we sent you the wrong item, our Return Policy explains how we make it right.

Payment disputes

We keep a record of every special order email we send, with its date and time. If a special order payment is disputed with a bank after the 24 hour cancel window, we share this policy, which you agreed to when you ordered, together with those records. If something is wrong with your order, please write to us first and we will make it right.

Emails we send about your special order

  • Special order confirmed: right after you order, with what you paid, when it ships and the 24 hour cancel window.
  • Delay update: only if your piece will take longer than our estimate, with the new estimate and your choice to keep it or cancel for a full refund.
  • Shipped: your USPS tracking as soon as it ships.
  • Cancelled and refunded: if your special order is cancelled, with the amount refunded.

Please add contact@natalizshop.com to your contacts and check your spam or promotions folder so you do not miss our emails.

Questions

Email contact@natalizshop.com with your order number and we will reply within one business day. Thank you for shopping with our small business!